Frequently Asked Questions

REGISTRATION

- How can I use my Facebook account to register a new account on Baby Pics?
- When I try to register an account I get the following message: "Your username may only consist of the letters A-Z and/or the digits 0-9 and must not contain any spaces".

MY SETTINGS

- I would like to change the password / email address entered at the time of registration.

LOGIN

- I have forgotten my password.
- I requested a password reminder but never received it.
- I forgot my user name.
- How can I use my Facebook account to log into Baby Pics?

ALBUMS

- How can I upload several photos at the same time?
- I cannot upload photos.
- Which file formats does Baby Pics support?
- How can I change the order of photos in an album?
- How can I move a photo to another album?
- How do I change the title of a photo or an album?
- Can I choose which photo will appear as the main thumbnail of the album?
- How can I share my albums with friends and family?
- How can visitors upload their own images of my baby?
- How can I download images from my Baby Pics account?
- Can visitors download images from my account?
- What are visitor statistics?
- Why can I suddenly not see any images on my account?
- How can I add a text file to an album?

PRIVACY

- Who can see my albums?
- Can I view other members' images?
- Can I protect my albums with a visitor password?
- What is the difference between 'Private' and 'Public'?

SPACE

- How many photos can I have in one album?
- How many albums can I have in my account?
- What is the maximum size of a photo I can upload?
- Will my images be stored in their orginal full size?
- Why are some of my images/albums blocked?

FOLLOWING

- What is following?
- How can a visitor start following my uploads?
- Where can I see how many followers I have?
- How can I remove a follower?
- What if I upload several batches of images on the same day? Will my followers drown in notification emails?
- How can a follower stop following me?
- Why am I not receiving an email when I get a new follower?

COMMENT NOTIFICATION

- How will I know when visitors comment on my images?
- How do I stop receiving comment notifications?
- Why am I not receiving comment notifications?

PREMIUM MEMBERSHIP AND PAYMENT

- How can I pay for my premium membership?
- Why does PayPal ask me to login to PayPal when I want to pay with a credit card?
- Is it safe to make a payment at Baby Pics?
- There was a problem with my payment. What do I do?
- How can I see my payment history?
- How do I extend my premium membership?
- Why am I not registered for a premium membership when I have just paid for one?
- What is automatic renewal?
- How do I cancel automatic renewal?
- What happens when my premium membership runs out?
- How can I cancel my premium membership?

EMAILS FROM BABY PICS

- Why am I not receiving: welcome message / password reminders / comment notifications / new follower notifications / newsletters?


REGISTRATION

Q: How can I use my Facebook account to register a new account on Baby Pics?

A: Using your Facebook account to register an account makes logging into Baby Pics even easier - when you're logged into Facebook you are also logged into Baby Pics!

Start by clicking the Login via Facebook link on the front page of Baby Pics. Then enter your email and password for your Facebook account and click Login. On the next screen click 'Allow' (thereby telling Facebook that you want to proceed with the registration) and choose a unique Baby Pics username and password. Even though you from now on only need your Facebook details to login, you still have to create a unique Baby Pics URL (username) and a password allowing you to make changes to your settings. Finally, click 'Sign Up' and begin building your very own Wedding album!

Q: When I try to register an account I get the following message: "Your username may only consist of the letters A-Z and/or the digits 0-9 and must not contain any spaces".

A: Your username might be containing either a space or a symbol/character which is not part of the general set of alphanumeric characters (the Latin letters A-Z and Arabic digits 0-9). You may not for example use symbols such as é, ü or Ф. Please remove the space or the symbol and try signing up again. If the problem persists, please contact us at support@babypics.com specifying your desired username and we shall be happy to help you.

MY SETTINGS

Q: I would like to change the password / email address entered at the time of registration.

A: You can change your password / email address on the 'My settings' page.

LOGIN

Q: I have forgotten my password.

A: You can request a password reminder by clicking on the 'Forgot Password' link beneath the login button on the front page. A new password will immediately be sent to you in an email (if you have not received the email within a few minutes then please see the FAQ section Emails from Baby Pics).

Q: I requested a password reminder but never received it.

A: Please see the FAQ section Emails from Baby Pics.

Q: I forgot my username.

A: Try logging in with your registered email address instead. If you cannot remember which email address you used when you registered an account on Baby Pics then please contact us at support@babypics.com.

Q: How can I use my Facebook account to log into Baby Pics?

A: If you have already signed up on Baby Pics using your Facebook account, then you simply click 'Login via facebook' and you're ready to go.

If you have an existing account on Baby Pics and want to link it to your Facebook account for a faster login (and fewer usernames and passwords to remember) then start by clicking the link 'Login via facebook' on the front page of Baby Pics. Proceed by entering your email and password for your Facebook account and click Login. On the next screen click 'Allow' (thereby telling Facebook that you agree to link your accounts) and enter you Baby Pics username and password. And that's it - your accounts are now linked!

ALBUMS

Q: How can I upload several photos at the same time?

A: After pressing the 'Upload' button, hold down Ctrl or Shift to select several photos or drag a box around the photos you need. Please note that if you do not have Flash installed on your computer then you can only upload on image at a time. You can change between the single uploader and the multi uploader (Flash required) by pressing the '!' button beneath the tips in the uploader section. If your internet connection is slow, you should avoid uploading too many pictures at the same time.

Q: I cannot upload photos.

A: Make sure you are not trying to upload an image that is larger than 10mb (limit for free members) or 20mb (limit for premium members). Please also make sure that the file format is either jpeg, jpg, gif or png. If your file is not a jpeg, jpg, gif or a png, then use appropriate software to convert the files. If you are still experiencing problems, please contact us at support@babypics.com and we will be happy to help you.

Q: Which file formats does Baby Pics support?

A: Baby Pics supports the following extensions: jpeg, jpg, gif and png.

Q: How can I change the order of photos in an album?

A: You can change the order of photos in an album by using your mouse to drag and drop them wherever you like. You can also move an image to another page in an album by clicking on the move buttons beneath each thumbnail image.

Q: How can I move a photo to another album?

A: When in thumbnail mode inside an album, press the 'Move' button underneath the photo you wish to move and select the alternative album.

Q: How do I change the title of a photo or an album?

A: Place the cursor over the existing title and click on it to enter edit mode.

Q: Can I choose which photo will appear as the main thumbnail of the album?

A: The first photo in an album is automatically selected to be shown as the main album thumbnail. You can change the main thumbnail by editing the order of images in the album.

Q: How can I share my albums with friends and family?

A: A small function bar in the top right hand corner of Baby Pics displays all the different ways you can share your images with other people. Click on any of the buttons to share your images on various social media sites such as Facebook, Twitter and Myspace or invite people via email to visit your page on Baby Pics by clicking the email link. Alternatively, you can copy the URL of your page (e.g. http://www.babypics.com/littlejohn) and insert it in an email, on a blog or anywhere you like. Sharing is easy on Baby Pics.

Q: How can visitors upload their own images of my baby?

A: Once you are a premium member, collecting images of your baby is easy. Start by inviting your friends and family to visit your page on Baby Pics. Visitors to your account will be able to see a button below the main profile image called 'Add pictures' (if you are logged in, you cannot see this button). To upload images they simply need to click the button, insert their name and email address and select the images they would like to share with you. And that's it - it's super easy and requires no previous experience with online image sharing!

Once the upload is complete you'll receive an email informing you that "Auntie Emma" has uploaded content on your account. It is now up to you to review the images before they are published on your page (Auntie Emma's album will be 'blinded', meaning only you can see it, until you have reviewed them). To make the images visible to your visitors simply click the 'Public' button next to the album title on the 'My profile' page. Please note that you have to be a premium member to enable guest upload.

Q: How can I download images from my Baby Pics account?

A: There are two ways to download images from your account: you can either download a single image by pressing the download button beneath the full size picture, or you can download an entire album in the download section on the 'My settings' page. When you download images on Baby Pics, you are always downloading the original full size image. Please note that in order to be able to download images, you need to be a premium member.

Q: Can visitors download images from my account?

A: A visitor can download an image from Baby Pics by copying the image to their desktop. The downloaded image will however only be a small and compressed version of the original.

Q: What are visitor statistics?

A: Enabling visitor statistics is a great way of keeping track of your visitors. With visitor statistics you can always see how many unique visitors you have had and how many times each image has been viewed. To enable visitor statistics you need to upgrade to a premium membership.

Q: Why can I suddenly not see any images on my account?

A: The reason might be that you have accidentally chosen to block images on Baby Pics in your browser. In order to unblock images on Baby Pics, you need to find the 'Preferences' section in your browser and choose 'Content' and then 'Load images automatically'. Please note that you must be on Baby Pics when you make this change. Please also be aware that the procedure might vary between different browsers (the above description is correct in Firefox). If you still cannot see any images, please write to us at support@babypics.com stating your username and the details of any error messages.

Q: How can I add a text file to an album?

A: Start by creating a new album or open an existing one. Once inside the album, click on the link "(Add gallery description or a standalone text)". Then simply copy the text from your text document and paste it into the text box. You can even do text formatting like making word or sentences bold or italicized by inserting BBCode. Here is a list of examples:

[i]italicized text[/i]
[b]bolded text[/b]
[u]underlined text[/u]
[color=red]Red Text[/color]

You can even insert a link to a webpage in your text by using this code: [url]http://example.org[/url] (just swap example.org with your own URL)

To see a full list of formatting options, please follow this link.

PRIVACY

Q: Who can see my albums?

A: Our policy is to host personal albums that our users share with people of their own choice. Therefore, only users who know your exact username or the URL to your albums can view your images - for example, friends and family you invite to visit your account.

Q: Can I view other members' images?

A: Yes. But you need to know their exact username or the URL to their page. However, we have a great picture blog where you can see loads of amazing and cute baby pictures. You'll find the link at the bottom of all pages on Baby Pics.

Q: Can I protect my albums with a visitor password?

A: Yes. Go to the 'My settings' page and create a visitor password. Viewers will need to request and receive the password from you before they can view your images.

Q: What is the difference between 'Private' and 'Public'?

A: 'Private' means that only you can see the album and the images within it. 'Public' means that visitors to your account will also be able to see them. If you press the 'Private' button next to an album on the 'My profile' page, the album will be 'blinded', meaning only you can see it. It will remain blinded until you press the 'Public' button.

SPACE

Q: How many photos can I have in one album?

A: As a free member you can have a maximum of 30 images in an album. As a premium member you can have an unlimited number of images in an album.

Q: How many albums can I have on my account?

A: As a free member you can have a maximum of 10 albums. As a premium member you can have an unlimited number of albums.

Q: What is the maximum size of a photo I can upload?

A: You can upload a photo with a maximum size of 10mb as a free member and 20mb as a premium member.

Q: Will my images be stored in their orginal full size?

A: Yes! But if you want to use Baby Pics as a backup service and be able to download the orginal full size images, then you need to upgrade to a premium membership.

Q: Why are some of my images/albums blocked?

A: Because your premium membership has expired and you have more images/albums on your account than what is allowed for a free member. As a free member you can have a maximum of 10 albums, containing a maximum of 30 images each. Any images/albums exceeding this amount will not be visible to yourself or your visitors. To unblock them you need to renew your premium membership.

FOLLOWING

Q: What is following?

A: Following is a great way for your friends and family to keep updated with your uploads: every time you add new images to your account your group of followers will receive an email notifying them that there are new images to see. That way, they'll never miss out!

Q: How can a visitor start following my uploads?

A: By clicking on the 'Follow' link in the upper right hand corner of the page when they visit your account (when logged in you can not see this link).

Q: Where can I see how many followers I have?

A: In the 'My followers' section on the 'My settings' page.

Q: How can I remove a follower?

A: Go to the 'My settings' page on your account and navigate to the 'My followers' section. Here you will see a list all the people that are currently following you. If you wish to remove a follower you simply press the delete button next to their name.

Q: What if I upload several batches of images on the same day? Will my followers drown in notification emails?

A: No. We only send notification emails once every 24 hours. That means that you can upload as many images as you want in a 24 hour periode and only one notification email will be sent to your followers.

Q: How can a follower stop following me?

A: By clicking on the 'Stop following' link in the notification email.

Q: Why am I not receiving an email when I get a new follower?

A: Please see the FAQ section Emails from Baby Pics.

COMMENT NOTIFICATION

Q: How will I know when visitors comment on my images?

A: When a visitor comments on your images you will receive a comment notification email to your registered email address. You can also see all the latest comments in the 'Latest comments' section on the 'My settings' page.

Q: How do I stop receiving comment notifications?

A: Go to the 'My settings' page and turn off email alerts in the 'Comment notification' section.

Q: Why am I not receiving comment notifications?

A: Please see the FAQ section Emails from Baby Pics.

PREMIUM MEMBERSHIP AND PAYMENT

Q: How can I pay for my premium membership?

A: You can purchase a premium membership with either a PayPal account or with a credit card. If you do not have a PayPal account or do not wish to register one, please uncheck the auto renewal box on the premium subscription page. This will allow you to make a one-off payment with your credit card (PayPal will still handle the payment, but you do not need to log in).

Q: Why does PayPal ask me to login to PayPal when I want to pay with a credit card?

A: You can pay with a credit card both with and without logging into PayPal. If you wish to pay by credit card without registering or logging into PayPal simply uncheck the auto renewal box on the premium subscription page. The payment will still be handled by PayPal, but you will not need to log in.

Q: Is it safe to make a payment at Baby Pics?

A: Yes! All our payments are handled by PayPal, which is one of the leading and safest online payment operators in the world. Your payment information is only collected and stored while you are on the PayPal site.

Q: There was a problem with my payment. What do I do?

A: All payments on Baby Pics are handled by Paypal.com. Please contact PayPal directly at http://paypal.com/help to resolve any payment issues.

Q: How can I see my payment history?

A: All payment history is listed in the 'My membership' section on the 'My settings' page.

Q: How do I extend my premium membership?

A: If you do not have auto renewal activated and you wish to extend your premium membership, please go to the 'Your membership' section on the 'My settings' page and click on the renewal link. You will be redirected to the premium page where you can select the appropriate subscription package. The new subscription will commence and payment processed once your current subscription has expired.

Q: Why am I not registered for a premium membership when I have just paid for one?

A: There could be a slight delay in upgrading your account after you have completed your transaction with PayPal. If it has been more than 24 hours then please contact support@babypics.com.

Q: What is automatic renewal?

A: By registering for auto renewal you ensure that your premium membership is automatically renewed at the end of your current subscription period. You will be subscribed to the same subscription package (1, 6 or 12 months) and charged automatically at the start of each new subscription period.

Q: How do I cancel automatic renewal?

A: You can cancel automatic renewal on your PayPal account by viewing your payment details for the associated payment. Either login to Paypal.com or press the 'cancel' link in the 'Your membership' section on the 'My settings' page.

Q: What happens when my premium membership runs out?

A: You will receive an expiration notice from Baby Pics one week and 24 hours prior to the expiration date of your premium membership. If you choose not to renew your premium membership then your membership will automatically revert to a free membership. This means you will be subject to the limits of a free account. Please see the FAQ section Space for more information on our free memberships.

Q: How can I cancel my premium membership?

A: You cannot cancel a premium membership, but you can cancel the automatic renewal by either logging into Paypal.com or pressing the 'cancel' link in the 'Your membership' section on the 'My settings' page. This will ensure that your membership is not renewed and you will simply revert back to a free membership at the end of the subscription period. Please note that once you have purchased a subscription we cannot offer any refund.

EMAILS FROM BABY PICS

Q: Why am I not receiving: welcome message / password reminders / comment notifications / new follower notifications / newsletters?

A: There could be several reasons why you are not receiving emails from Baby Pics. Firstly, make sure your preferred email alerts are activated on the 'My settings' page (comment notifications and newsletters). Secondly, make sure you have a valid email address registered on your account. You can find your registered email address on the 'My settings' page. Thirdly, make sure your email provider is not forwarding correspondence from Baby Pics to your email spam/junk box. To prevent Baby Pics emails being identified as spam, you need to add babypics@babypics.com to your address book. Alternatively, open your spam/junk folder, select the Baby Pics emails and mark them as 'not spam/junk'.